Last updated: 03May17
Please read these Terms & Conditions ("Terms", "Terms of Service") carefully before using hiring F1 Globaltech. ("Us", "We", "Our")
Hiring us for professional services is conditional on full acceptance and compliance with these Terms. By ordering services and/or parts, customers agree
to be bound by these Terms in their entirety except where prohibited by law. Customers acknowledge if they do not agree with the terms in their entirely, their sole and exclusive remedy is to avoid hiring us. These terms apply to all customers and are binding from the moment that the customer contracts our services.
+ We offer confidential written estimates for all service work after we have completed a hands on analysis of the customer's systems in question and have consulted with the customer. All creative projects begin with a face to face meeting prior to offering a quotation for services.
+ Estimates and Quotations do not include administrative fee(s), HST
and other government taxes and fees, where applicable, unless noted otherwise.
+ While we can flat-rate some routine maintenance, other service work is on the clock at prevailing rates. This may include additional work requested by the customer that was not included in the original work order and/or service agreement. For the purposes of flat-rate service work, if after beginning such work we discover any issues that do not fall within the scope of "routine maintenance", we will contact the customer to advise them of same and request their authorization before proceeding with any further work.
Customer requests for any work to be undertaken outside of our regular business hours
. are subject to overtime rates and surcharges.
+ Payment for services rendered is in Canadian funds by cash, certified cheque or business cheques ONLY. CREDIT is not available.
+ We reserve the right to request and photocopy bona fide government ID in advance of providing any service. The name and address on any form of accepted payment, other than cash, MUST be the same as that on any work order, service agreement and government ID.
+ YES! We do onsite calls! Just like appliance repairers, we have a service call fee that varies according to the general distance and time required to travel to the location of services from our offices and is in addition to any other fees for services. We may require prepayment of same.
+ Failed service calls (customer does not answer door or does not call us prior to the technician leaving for the call) does not relieve the customer of their obligation and liability for full and immediate payment of service call and other administrative charges.
+ FULL PAYMENT for services are based on the project agreement. Failure to meet the payment schedule can result in delay/suspension of further work and/or withholding of the customer's equipment and/or services until such time as required payments are received by us.
Remote sessions are available where technology exists and is subject to the receipt of a prepaid retaining fee prior to the commencement of services.
+ We can pickup/deliver customer equipment from/to their residence or place of business during our business hours
(weekdays only). Service call chargebacks apply for each pickup/delivery including failed attempts. We will NOT receive/deliver from/to third-parties and/or addresses not included on the work order
+ We are available during business hours
. Overtime rates and fees apply outside of these hours.
+ ALL NSF payments will be charged back a $100 administration fee in addition to the original invoice amount plus applicable taxes. Reimbursement of all outstanding charges must be delivered to us within 24 hours otherwise it will be considered a fraudulent transaction and referred to the appropriate law enforcement authorities and/or our legal counsel.
+ Customers retain full responsibility and liability for any and all outstanding service charges. FULL PAYMENT for all services rendered is required prior to release of customer owned equipment, systems and/or services. We may, at our discretion, charge back for storage, administration, interest and/or other fees and/or retain and take ownership of all customer owned equipment/systems under the Ontario Repair and Storage Liens Act
, and/or proceed with actions of collection and/or litigation against customers who fail to retrieve their equipment/systems and/or pay all outstanding charges in full within 30 days of the completion of rendered services.
+ Some of the services offered are outsourced to third-party service
providers. We cannot be held liable for failure of these services
and/or any related costs to customers. Any liability/losses claimed by a customer is limited to the amount that has been paid out to us by the customer for the contracted work in question and as a result of our errors only.
+ We reserve the EXCLUSIVE PRIVILEGE AND RIGHT to accept and/or deny any services request from ANYONE. We have no obligation to justify our decisions.
+ These terms and conditions are subject to change without notice and do not necessarily reflect all applicable terms and conditions.
+ As a reward for getting through this legal statement, please contact us to answer a skill testing question and you will be rewarded with your choice of: a free service call within Niagara, Ontario; up to one hour of remote technical support; or, up to one hour of professional consulting. Conditions apply.
+ Summary: If you play nice with us, we will play nice with you.